“Sales is a process of helping people to make decisions which will add to the quality of their life and their business.” — Steve Shapiro

Listening is central to communication and it’s also key to selling. While we may think we’re good listeners, those who we communicate with the most might feel otherwise. In this episode, Brian presents one of his most practical interviews from the past – with “Listening for Success” author, Steve Shapiro. Together they explore why we listen and don’t listen and offers tips to help us improve not only our listening skills, but how we communicate overall.

You’ll learn the difference between hearing and listening, why listening in essential to selling, and what to listen for when we speak with our clients, loved ones and everyone in between. Most importantly, you’ll discover timeless tips for listening more effectively and the nine behaviors that define poor listening. If you want to improve your relationships and close more sales, don’t miss this episode.

 

Inspirational quotes from today’s interview:

“You have to listen to find out what’s most important to the client.”— Steve Shapiro

“It’s rare to meet a listener and it’s more rare to meet a listening salesperson.” — Steve Shapiro

“It’s impossible to serve when you don’t know how people want and need to be served.” — Brian Buffini

“It’s a supremely mature act. One of the marks of adulthood is to listen and to accept what the other person is saying and at least consider it, even if you don’t like or agree with what you’re hearing.” — Steve Shapiro

“Ask and listen are two sides of the same coin.” — Steve Shapiro

“A man convinced against his will is of the same opinion still.” — Steve Shapiro

“You can’t fake listening. It’s not a set of techniques.” — Steve Shapiro

“People know when you’re using a technique on them.” — Steve Shapiro

“The space between the words is where the real reasons lie.” — Steve Shapiro

“By telling you what they don’t want, they’re also telling you want they want.” — Steve Shapiro

“If you’re doing most the talking, you’re not learning anything.” — Steve Shapiro

“Wisdom is the reward you get for a lifetime of listening when you would rather have been talking.” — Aristotle

“The most important part of learning is to unlearn errors.” — Zeno

“Where did we get the idea that in order to help someone we have to solve their problem for them?” — Steve Shapiro

“There’s nothing more destructive in human relations than saying ‘I know what your intentions are or were.’” — Steve Shapiro

 

Mentioned in this episode:
Listening for Success by Steve Shapiro

 

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“You can do it, but you gotta have your mind made up.” — Therese Buffini

What do all successful people have in common? They’ve made up their minds to win long before the first victory. In this episode, Brian discusses the power of a made up mind and shares inspiring stories from his own life and the lives of people who’ve defied the odds.

You’ll learn five benefits of harnessing the power of your own made-up mind, how to turn negative feedback into lessons, and the importance of making a decision, no matter how big or small.

Brian also asks the two questions to consider when you want to make up your mind to live the life you’ve always dreamed of. Whether you’re struggling to reach your goals or you just want to get motivated to thrive in 2017, this is an episode you don’t want to miss.

 

Inspirational quotes from today’s podcast:

“You can do it, but you gotta have your mind made up.” — Therese Buffini

“Inside all books of success and all stories of victories, there are chapters of failure.” — Brian Buffini

“Even though you may stop for a while, when your mind is made up you never, ever give up.” — Brian Buffini

“If you’re giving up, your mind is not made up.” — Brian Buffini

“A human being whose mind is made up is a force of nature in this world.” — Brian Buffini

“The feedback we get from making those decisions becomes part of your story.” — Brian Buffini

“If you have a strong enough “why,” you can endure any “how.”” — Viktor Frankl

 

Mentioned in this episode:

Man’s Search for Meaning by Viktor Frankl

 

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“I did it before, I can do it again.”

In Part 1 of this two-part series you learned the benefits of living an inspired life, and gained the tools to start anew. In this episode, Brian delves into the role of affirmations in living an inspired life. You’ll learn internal and external affirmations to repeat every day, get the formula for turning your vision into reality and discover how to be victorious in your life. Brian also walks listeners through an exercise designed to get them thinking about the character qualities that inspire our daily lives. Want to live an inspired life? Listen to this episode.

 

Inspirational quotes from today’s podcast:

“Everything starts with a vision.” — Brian Buffini

“I see every shot I’m going to take in my mind before I get my body involved in it.” — Jack Nicklaus

“Imagination is more important than knowledge.” — Albert Einstein

“Make sure your worst enemy doesn’t live between your own two ears.” — Laird Hamilton

“The more successful you become, the more impactful your words become.” — Brian Buffini

“The things that proceed out of the mouth come from the heart.” — Matthew 15:18

“Good, better, best. Never let it rest, until your ‘good’ is better and your ‘better’ is best.” — Tim Duncan

“I’m into dreamers that do.” — Brian Buffini

 

Mentioned in this episode:
What to Say When You Talk to Yourself by Shad Helmstetter, PhD.

 

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“If you want to have a successful business, you have to care as much about the person you want to sell your product to as yourself.” — Alan Taylor

Hailed as a “great connector of people,” entrepreneur, author and automotive expert, Alan Taylor learned from an early age the business skills that would take him far in life, including the importance of honesty and building relationships.

In this episode, Brian Buffini interviews Alan Taylor. Alan shares his story, from young entrepreneur painting cars to becoming a well-known national broadcaster and car expert. You’ll learn why people trust the advice of the common man, the importance of connecting people with one another and why the unexpected extras are everything in business.

 

Inspirational quotes from today’s interview:

“Everything in life is connected.” — Alan Taylor

“My dad taught me how to be quiet and how to think about things a little more.” — Alan Taylor

“What are we here for?” — Alan Taylor

“I wanted to always give more than what was expected; to where they weren’t just happy, they were delighted.” —Alan Taylor

“So much of what I do, I do because I love.” — Alan Taylor

“Some people are good fits for others. When I see people who are a good fit, I just open my mouth.” — Alan Taylor

 

Mentioned in this episode:
Business & Burgers http://businessandburgers.com/
If by Rudyard Kipling http://www.kiplingsociety.co.uk/poems_if.htm
Think and Grow Rich by Napoleon Hill https://www.amazon.com/dp/B01BT0ISHQ/ref=dp-kindle-redirect?_encoding=UTF8&btkr=1

 

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“Inspiration is built into you.” — Brian Buffini

Are you living an inspired life? If you’re like many people, you may feel stuck, overwhelmed, and frustrated—the most common symptoms of living an uninspired life. In this episode, Brian offers timeless tips for living an inspired life. You’ll learn about the symptoms of an uninspired life, the benefits of being inspired and you’ll get the tools you need to incorporate inspiration into every day. You’ll also learn the seven sources of inspiration to tap into to start your journey to a happier life. If you’re feeling stuck in a rut, this is an episode you don’t want to miss.

 

Inspirational quotes from today’s podcast:

“If you fix the foundation, the cracks in the walls stop appearing.” — Brian Buffini

“I have never in my life envied a human being who led an easy life. I have envied a great many people who led difficult lives and led them well.” — Theodore Roosevelt

“Failure should be our teacher, not our undertaker. Failure is delay, not defeat. It is a temporary detour, not a dead end. Failure is something we can avoid only by saying nothing, doing nothing, and being nothing.” — Denis Waitley

“We are born believing. A man bears beliefs as a tree bears apples.” — Ralph Waldo Emerson

“If you have zest and enthusiasm, you attract zest and enthusiasm. Life does give back in kind.” — Norman Vincent Peale

“Deprived of meaningful work, men and women lose their reason for existence; they go stark, raving mad.” — Fyodor Dostoyevsky

“Happiness is when what you think, what you say and what you do are in harmony.” — Mahatma Gandhi

“The greatest glory in living lies not in never falling, but in rising every time we fall.” — Nelson Mandela

“What you get by achieving your goals is not as important as what you become by achieving your goals.” — Henry David Thoreau

“There is so greater agony than bearing an untold story inside of you.” — Maya Angelou

 

Mentioned in this episode:
Guinness Commercial: Empty Chair https://youtu.be/WnYgRJ2Z6IQ

 

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“A good teacher is like a candle—it consumes itself to light the way for others.” — Unknown

A couple of episodes ago, Brian Buffini delved into the concept of mastery, from George Leonard’s best-selling book of the same name. This episode, Brian continues the topic and outlines the five keys to mastery, offering lessons from successful people who exemplify each concept, including Carlos Santana and golfer Jason Day. You’ll dive deep into the five keys, learn why practice is vital to progress, understand the role of visualization and learn how to maintain your edge without being edgy. This is an episode you don’t want to miss, regardless of your place on your journey to mastery.

 

Inspirational quotes from today’s podcast:

“A good teacher is like a candle—It consumes itself to light the way for others.” — Unknown

“Practice is not something you do, it’s something you are.” — Brian Buffini

“The formula for success is simple: Practice and concentration, then more practice and more concentration.” — Babe Didrikson Zaharias

“Practice a drill until you can’t get it wrong.” — Steph Curry

“Practice is the magic formula. Talent is important, but not nearly as important as practice.” — George Leonard

“Be willing to surrender who you are for what you could become.” — Unknown

“You will always be too much of something for someone: too big, too loud, too soft, too edgy. If you round out your edges, you lose your edge.” — Danielle LaPorte

“The secret of change is not to focus all your energy, not on fighting the old, but on building the new.” — Socrates

“Take the attitude of a student, never be too big to ask questions, never know too much to learn something new.” — Og Mandino

“Ancora Imparo—I am still learning.” — Michelangelo

“He who has health has hope and he who has hope has everything.” — Arabian proverb

“God created a circle of light and love so vast that no one can stand of it.” — Carlos Santana

 

 

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“My mission in life is to help people live the lives that they would live if they only knew how to.” — Andy Andrews

Best-selling author and motivational speaker, Andy Andrews went from living under a pier to selling more than 3.5 million books with the help of Jones, a coach and mentor he met while he was homeless. In this episode, Andy shares his story with Brian Buffini. He shares what Jones taught him about perspective, how he learned to love to read biographies, the best advice he got from singer Kenny Rogers, and what his 9th grade teacher taught him about timing. Get ready to laugh and learn in this inspirational episode.

 

Inspirational quotes from today’s interview:

“I met an old man. I met a coach, basically. He was the first guy to tell me the truth about myself. He shifted the way I viewed things.” — Andy Andrews

“He was the first guy who told me, “You can’t always believe everything you think.’” — Andy Andrews

“I wasn’t depressed; I was just mad.” — Andy Andrews

“I can trace everything I do today to that time when I was forced to read.” — Andy Andrews

“You have to hear it, be humble, be resilient and be willing to fail.” — Brian Buffini

“Facts tell, stories sell.” — Brian Buffini

“Perspective will bring calm, clear thinking yields ideas and from those ideas those answers in proper timing.” —Jones

“My mission in life is to help people live the lives that they would live if they only knew how to.” — Andy Andrews

 

Learn more about Andy Andrews

www.andyandrews.com

 

Books by Andy Andrews

The Noticer
The Traveler’s Gift
The Heart Mender

 

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“Mastery is about bringing your gifts to the outside.” — Brian Buffini

Many of us are so focused on achieving that we live in fast-forward; that is, we focus on “once I get there…” instead of what’s in front of us right now. Add distractions into the mix and it becomes that much more difficult to embark on the journey to mastery. But, don’t give up; instead, hit the “pause” button. In this episode Brian Buffini delves into the concept of mastery. Using George Leonard’s best-selling book, Mastery as a guide, Brian outlines what mastery is, what it isn’t and how to avoid the pitfalls along the way. You’ll learn what mastery means, why true mastery is contrary to our culture of quick fixes, how slowing down is essential to learning and growing, and why plateaus are essential to progress. Hit “pause” in your life and get inspired to rethink everything you know about mastery.

 

Inspirational quotes from today’s podcast:

“The best breakthroughs in my life have happened when I hit the pause button.” — Brian Buffini

“Never has there been a time when distraction has undermined the process of mastery.” — Brian Buffini

“Most people live and die and they don’t know their calling. When you push the pause button you see the big picture, what you’re supposed to do with your energy to affect people on the planet in a grand way.” — Carlos Santana

“Mastery is a journey, and the master must have the courage to risk failure.” — George Leonard

“If people knew how hard I had to work to gain my mastery, it would not seem so wonderful at all.” — Michelangelo

“At the heart of it, mastery is staying on the path.” — George Leonard

“Practicing when you seem to be getting nowhere is mastery” — Brian Buffini

“What’s the difference between the master and the beginner? The master has failed more times the beginner has ever tried.” — Brian Buffini

“If you want to go fast, you have got to slow down.” — Brian Buffini

“On the path to mastery, results aren’t everything, the path is everything.” — Brian Buffini

“Excellence is the result of always trying to do better.” — Pat Riley

“Perfectionism is the mother of procrastination.” — Brian Buffini

“There are no limits. There are only plateaus, and you must not stay there, you must go beyond them.” — Bruce Lee

“Practice slowly. If you learn something slowly, you forget it slowly. If you learn something quickly, you forget it immediately.” — Itzhak Perlman

 

Connect with Brian Buffini

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“Want to get razor sharp? Get a mentor.” — Brian Buffini

What do the most successful people have in common? They seek the guidance of mentors. In this episode, from the MasterMind Summit® 2016, Brian Buffini gives the scoop on all things mentoring—how to find the right one, how to be mentored and how to become a great mentor. You’ll learn the most common myth about mentorship, the qualities that make the right mentor, the five things that can impede the mentoring process and the steps you can take to help others on their journey to success. As always, Brian serves up timeless wisdom with a healthy dose of humor. This is a timeless episode you’ll want to refer to again and again.

 

Inspirational quotes from today’s podcast:

“Mentoring is a brain to pick, an ear to listen, and a push in the right direction.” — John C. Crosby

“Getting a mentor is the shortcut to success.” — Bo Sanchez

“Other people’s time, other people’s money, other people’s experience is the ultimate way to leverage.” — Brian Buffini

“I’ve learned everything from experience—mine or other peoples.” — Brian Buffini

“Feedback is the breakfast of champions.” — Ken Blanchard

“It’s about the performance; it’s not about the person.” — Brian Buffini

“We make a living by what we get, but we make a life by what we give.” — Winston Churchill

“Find someone who’s a doer and become a doer.” — Brian Buffini

“Remember who you are and whose you are.” — Deuteronomy 31:1-6

“If you want to be healthy, wealthy and wise, you’ve got to continually learn.” — Brian Buffini

“Give off the energy that you’re hoping to help somebody and then do.” — Brian Buffini

 

Connect with Brian Buffini

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“We set a blueprint from the beginning.” — Beverly Buffini

Brian and Beverly Buffini continue the conversation from the last episode, this time turning the conversation toward their children. The second most common question they receive is “What’s the secret to raising successful children?” While they’re reluctant to offer a one-size-fits-all answer, there are a few things parents can do to ensure their children find and fulfill their purpose in life. In this episode, Brian and Beverly answer questions about children and relationships from clients and followers on social media. They share what it’s like to raise six children, the importance of sticking to the blueprint they created for their family and how they’ve motivated their children to succeed. You’ll learn about the one thing every child needs, how to prepare children for the challenges of life and why it’s essential to model the values you want your children to cultivate. Whether you’re a parent or hope to be one someday, this is an episode you’ll want to listen to again and again.

 

Inspirational quotes from today’s interview:

“You’ve got to remember not to put a middle-aged head on a teenaged body.” — Brian Buffini

“There’s a toughness it takes to be positive in today’s world” — Brian Buffini

“A grateful heart is an open heart.” — Brian Buffini

“Appeal to the mind, appeal to the heart and then demonstrate it.” — Brian Buffini

“The key component is to look beyond yourself and realize it’s what motivates them and what’s important to them.” — Brian Buffini

“When you don’t see them motivated or inspired by anything, just encourage them.” — Beverly Buffini

“One day if you keep showing up and doing stuff and trying stuff, you’ll find something that really lights you up.” — Brian Buffini

“Find out what is truly the interest of the kid and build that up.” — Brian Buffini

“Our goal is not to be your friend; it’s to be your parent.” —  Brian Buffini

“Once you know you can parent your children and you have the right and authority to train and equip them for life, you have the wisdom to make those decisions on a daily basis.” — Beverly Buffini

“What are the principles you’re teaching?” — Brian Buffini

“Everyone has a purpose and it’s our job as parents to help our kids fulfill that purpose. You’re building a cathedral.” — Brian Buffini

“Find out what their interest is and get involved. It’s worth it to try to motivate and inspire them.” — Beverly Buffini

“What every child craves is consistency.” — Brian Buffini

“What can you bring order to and what can you be consistent on?” — Brian Buffini

“When your values are clear, your decisions are easy.” — Brian Buffini

“Over time, do one new thing in the week that coincides with your family vision.” — Beverly Buffini

“You put one another’s interests first.” — Brian Buffini

“We grow stronger together.” — Beverly Buffini

“My life’s work is secondary to the heart of my life, which is my wife and kids.” — Brian Buffini

“Stay connected by learning and staying engaged with each other’s interests.” — Beverly Buffini

“Have the crucial conversations before they become crisis conversations.” — Brian Buffini

 

Mentioned in the podcast:
Crucial Conversations by Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler

 

Connect with Brian Buffini

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