“If you talk to a man in a language that he understands, it goes to his head. If you talk to him in his language, it goes to his heart.” — Nelson Mandela

Technology makes communicating with family, friends and clients easier than ever before; however, it’s also made it more difficult to connect with one another. As a result, we encounter misunderstandings with those around us because we’re not connecting with them on their terms. In this episode, Brian Buffini interviews Kevin Buffini, head of the Heritage Profile team at Buffini & Company to discuss the common sales and communication styles we share. Kevin not only outlines how to identify which styles we belong to, he also offers tips to help us communicate better with those of the opposite style. You’ll learn the advantages and disadvantages of each style, how our style and the way we perceive things impacts how we react, and the one phrase to use to clear up any miscommunication. Learn to communicate better with family and clients alike so you can deepen your relationships with them.


Inspirational quotes from today’s interview:

“You can’t be a good leader without managing yourself first.” — Brian Buffini

“Communication is at an all-time high, connection is at an all-time low.” — Kevin Buffini

“Everybody likes people watching, but not everyone knows what they’re looking at.” — Kevin Buffini

“Feelings without facts create fiction.” — Kevin Buffini

“Learn what your style is so you can manage it.” — Kevin Buffini

“You’ll always be dominant in your communication style, but you can learn to think from another perspective.” — Kevin Buffini

“Competence reassures, but character refers.” — Kevin Buffini

“If you want to have great relationships with people you have to get past expecting the world to work the way you work.” — Brian Buffini

“If you talk to a man that he understands, it goes to his head. If you talk to him in his language, it goes to his heart.” — Nelson Mandela


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