“Principles don’t change, tactics do.”—Brian Buffini One of the most common questions Brian Buffini has heard over the past two decades is “How can I build a business that lasts?” Changes in technology and culture…

“The road to success has more than speedbumps; it has detours.”—Brian Buffini What keeps most people from succeeding? Although the specifics vary by person, the reasons fall into one (or more) of three categories. In…

“In order for the business to thrive, we had to exceed our customer’s expectations, not merely meet them.”—Brian Buffini One of the many lessons Brian Buffini learned working for his family’s decorating business when he…

“Customer service is your job, but sales and marketing is your business.”—Brian Buffini Although Brian Buffini has started more than 45 successful businesses, he’s learned more from the few that failed than from all the…

“If you stay curious about how to serve people, then you can uncover opportunities to allow you to serve them.”—Molly Fletcher Molly Fletcher has been dubbed “The female Jerry McGuire” and represented some of the…