“You can never stop learning about understanding people.” — Chris Voss

Negotiation is a crucial skill in both business and life, but unfortunately many people do it poorly. In this episode, Brian interviews former FBI lead international kidnapping negotiator Chris Voss about the negotiation tools he has used to save lives and learns how these tools can be used in business to save deals! Based on emotional intelligence and human nature, these specific skills transcend culture, build trust and uncover the other side’s value system. If you want to nail negotiation, this podcast is a must!

Become a Buffini Show Insider today and get access to an exclusive resource, Winning Words, that highlights words to use in negotiations, when serving others or in a business or sales environment.


Inspirational quotes from today’s interview:

“Learning is the only sustainable competitive advantage for anybody.” — Chris Voss

“There’s no natural born anything.” — Chris Voss

“The person who wants to meet you in the middle is usually a poor judge of distance.” — Anonymous

“You can never stop learning about understanding people.” — Chris Voss

“There’s always another insight.” — Chris Voss

“If you get out of argument-based negotiations, your success sneaks up on you.” — Chris Voss

“Don’t fight over pennies and you end up with dollars.” — Chris Voss

“You don’t have to be combative to be a great negotiator.” — Chris Voss

“You’ve got to keep the other side’s guard down.” — Chris Voss

“You need the other side to hear themselves out loud.” — Chris Voss

“Interested people are interesting.” — Anonymous

“As we become less curious, we become less engaging and worse negotiators too.” — Brian Buffini

“Curiosity is a positive frame of mind.” — Chris Voss

“There’s a difference between being likeable and needing to be liked.” — Chris Voss

“Success leaves clues.” — Brian Buffini

“Everybody wants to be fair and to be treated fair.” — Chris Voss

“You have to be aligned with yourself.” — Brian Buffini


Mentioned in this episode:

Never Split the Difference: Negotiating As If Your Life Depended On It” by Chris Voss


The Negotiation Edge 

The Pathway to Mastery


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